Home Warranty & Returns
Warranty & Returns



this is for aliexpress only (wholesale buyer  Not applicable ):

1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in

your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT

to you. There are NO EXCEPTIONS!
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping

tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition

and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the

transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.


service email:hk-service@toptruly.com


this email your can get warranty office address.


1. 12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused
after receipt).
Touchscreen LCD without warranty .
about iphone ,no iClude ID with your phone toghether.if have ,we nothing can do .

2. Defective items MUST BE reported and returned within the warranty period . You must tell us what the defect is and give us your order number.
WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.


3.all refurbished mobile ,Toptruly do not accept refund/exchange,only do warranty . (accessories do not include )


4. Baseband burnout caused by software upgrade in non-WIFI state is not covered by warranty。


About our warranty:



warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

Batteries and wear of parts due to normal use are not covered by our warranty.

You agree to all of the above-listed policies upon ordering on TOPTRULY!


We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important.

We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can

perform up your satisfaction.
It is impossible to address issues if we do not know about them!











TopTruly Electronic  (HongKong)  Limited






(HK ADD)7/f KIN ON COMM BLDG 49-51 JERVOIS ST SHEUNG WAN HONGKONG CHINA

(CN1 ADD)5F NiuLangQian Plaza,MingZhi Street,BaoAn District ,ShenZhen,GuangDong,China.

(CN2 ADD )17F ZHONGSHEN BUILDING JINGTIAN BEI ROAD FUTIAN DISTRICT SHENZHEN CHINA


Business Registration:

TopTruly Electronic  (HongKong)   Limited (Registered in Hongkong)

ShenZhen  TopTruly SQ TECH co.,ltd  (Registered in Mainland China)



Http:www.toptruly.com


Http://www.toptrulysz.com



E-MAIL: benny@toptruly.com skype(TM): toptruly WhatsApp:+852-5108-5606


yahoo:toptruly MSN: toptruly@hotmail.com

FACEBOOK: https://www.facebook.com/wu.benny.18


Google talk : benny2049@gmail.com candy2049@gmail.com


MOBILE PHONE: +852-5108-5606


HK TEL: +852-2152 7388/2152 7399 Fax:+852-3571 9160


寻求优质中国供应商


ShenZhen TopTruly SQ TECH Co.,ltd


Contact Us

Contact Us
  • Attn :

    benny wu

  • Ph/whatsApp :

    +852-5108-5606

  • Email :

    benny@toptruly.com

  • Tel/Fax :

    00852-2152 7388

  • Fax :

    00852-3571 9160

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