Home Warranty & Returns
Warranty & Returns

All TOPTRULY's warranty service products must not remove the warranty mark and screws without permission. Without the warranty mark and if you open the product without permission, you will lose the warranty service qualification.

this is for aliexpress only (wholesale buyer  Not applicable ):

1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in

your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT

to you. There are NO EXCEPTIONS!
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping

tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition

and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the

transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.

service email:info@toptruly.com

this email your can get warranty office address.

1. 12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused
after receipt).
Touchscreen LCD without warranty .
about iphone ,no iClude ID with your phone toghether.if have ,we nothing can do .

2. Defective items MUST BE reported and returned within the warranty period . You must tell us what the defect is and give us your order number.

3.all refurbished mobile ,Toptruly do not accept refund/exchange,only do warranty . (accessories do not include )

4. Baseband burnout caused by software upgrade in non-WIFI state is not covered by warranty。

About our warranty:

warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

Batteries and wear of parts due to normal use are not covered by our warranty.

You agree to all of the above-listed policies upon ordering on TOPTRULY!

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important.

We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can

perform up your satisfaction.
It is impossible to address issues if we do not know about them!

TopTruly Electronic  (HongKong)  Limited

(HK ADD)Room 1003, 10/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong, CHINA

(CN1 ADD)5F NiuLangQian Plaza,MingZhi Street,BaoAn District ,ShenZhen,GuangDong,China.


Business Registration:

TopTruly Electronic  (HongKong)   Limited (Registered in Hongkong)

ShenZhen  TopTruly SQ TECH co.,ltd  (Registered in Mainland China)


E-MAIL: benny@toptruly.com skype(TM): toptruly WhatsApp:+852-5108-5606

yahoo:toptruly MSN: toptruly@hotmail.com

FACEBOOK: https://www.facebook.com/wu.benny.18

Google talk : benny2049@gmail.com

MOBILE PHONE: +852-5108-5606

HK TEL: +852-3588 8733/2152 7399 Fax:+852-3588 8717


ShenZhen TopTruly SQ TECH Co.,ltd

Contact Us

Contact Us
  • Attn :

    benny wu

  • Ph/whatsApp :


  • Email :


  • Tel/Fax :

    00852-2152 7388

  • Fax :

    00852-3571 9160

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