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  • Q: our smartphone refurbished condition
  • A:

    Condition of our refurbished products:


    What do the cosmetic conditions mean for the products?

    1.Renew , As good as new - Refurbished by manufacturer,remanufactured by Foxconn and our factory.
    _____________________________________________________
    Indistinguishable from new. The screen is without scratches. The product is delivered in original (sealed) packaging. The battery has been charged up to 10 times. Technically completely in order.

    ____WHY ORDER BUY RENEW/REMANUFACTURED ?
    A:100% Remanufactured Devices
    Our remanufactured devices are rebuilt to the original factory specifications.
    B:100% Hardware Warranty
    We provide 24 Months full hardware warranty on all our devices.
    C:100% One Quality “As New”
    TOPTRULY delivers one premium quality ''As New''. No grading and no quality compromises.

    2.refurbished : As good as new
    ____________________
    Almost indistinguishable from new. The screen is scratch-free. The product comes with a battery capacity of at least 80%. Technically completely in order.

    3.Used lightly
    _______________
    Minimal signs of wear such as light scratches or minimal dents. The screen may be scratched, but only visible from a certain angle. The product comes with a battery capacity of at least 80%. Technically completely in order.

    4.Visibly used
    _______________
    Clearly visible signs of use such as a dent on the corner or deeper scratches on the housing. May also scratch the screen, but not visible when the screen is on. The product comes with a battery capacity of at least 80%. Technically in order, a great choice if appearance is less important to you.

  • Q: about our warranty
  • A:

    About our warranty:


    warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.


    Batteries and wear of parts due to normal use are not covered by our warranty.

  • Q: Refurbishment
  • A:

    Refurbishment

    TopTruly refurbishment process ensures that even used products are just as good as new, allowing you to continue using old systems that are not supported anymore. We test, clean, and inspect every product that comes into our warehouse before we send out it. Our Engineering design level step program starts at the careful selection of original factory (apply /samsung/LG/NOKIA/MOTOROLA/SONY/HUAWEI/XIAOMI/VIVO/...), and ends with the packaging process, where we use custom made crates and anti-static materials to protect products during shipping.

    Testing

    Our products have to pass various tests before they can go in stock. Our technicians use a variety of diagnostics tools to make sure every product is ready for use, and passes our high quality standards. We test every product upon arrival, and if a product is configured, it is tested again to make sure the configuration was successful, and the equipment works as intended.

    Configuration

    Our technicians are ready to accommodate your wishes, and configure the products so they fit your existing setup. We are able to do anything between simply switching a host bus adapter and a full system build up. We have many years of experience with configurations, and we are ready to do our best to match your requirements. Do not hesitate to contact us if you have any special requests.


    EMAIL: info@toptruly.com

  • Q: cell phone or consumer enectronic produces condition detail deference :
  • A:

    About :


    cell phone or consumer enectronic produces condition detail deference :

    1 New:

    A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
    apple company iphone new had selaed and Special vent holes.
    new apple produces has 1 years (365 days ) warranty from apple company.

    2. New other (see details):

    A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's ( TopTruly company ) listing for full details and description of any imperfections.
    The manufacturer or factory TopTruly 1 years warranty .

    3. Manufacturer refurbished :

    An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's ( toptruly company ) listing for full details.
    The manufacturer or factory TopTruly 1 years warranty .


    4. Seller refurbished:

    An item that has been restored to working order by the Toptruly seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's ( toptruly company ) listing for full details.
    The Factory TopTruly 1 years warranty .

    5. Used:

    An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
    may be 3 months warranty.

    6. A class / B class / C class:
    A class ,phone no any problem ,but appearance has defect .may be 3 months warranty ,
    B .class,phone has any defect ,but can call in call out .no warranty ,
    C class ,phone has any defect ,may be can not call in call out .no warranty .


  • Q: About phone storage
  • A:

    About phone storage

    A: Why the storage of the phone is less than what I paid for ?

    B: The phone system itself takes some storage of it , cache also takes storage , and that is why the storage you see may be less than what you paid for.

    But please don’t worry,  the phone is absolutely what you paid for in our store .

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