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Shipping & Handling

Shipping charges are calculated based on the weight of the product(s) including packaging.

For Fedex, DHL, UPS, TNT, USPS (Express/Priority):
Rates are charged for every 0.5 kg.
for package weight 0.35 kg, it will be rounded up to 0.5 kg.

For Poslaju mail (within Malaysia destination only)
Rates are charged for every 1kg.
for package weight 0.65kg, it will be rounded up to 1kg

For normal airmail/airparcel:
Rates are calculated for every 0.1kg (for the first 0.5 kg). And will be charged for every 0.5 kg thereafter.

  1. for package weight total of 0.3 kg, it will be calculated for every 0.1kg rate for 1st 0.5 kg
  2. for package weight total of 1kg, the 1st 0.5kg will be charged for every 0.1kg, remaining 0.5 kg thereafter will be charged as 0.5 kg.

Hong Kong Airmail:

http://app1.hongkongpost.com/CGI/mt/enquiry.jsp (English)

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.

Transit time may vary, particularly during the holiday season.
6. If you have not received your orderafter 30 days from payment, please contact us. We will trace

your order and get back to you asap. Our goal is customer satisfaction!
7. Delivery Time:

1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in

your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT

to you. There are NO EXCEPTIONS!
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping

tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition

and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the

transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.

1. 12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused

after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging,

if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE

You agree to all of the above-listed policies upon ordering on TOPTRULY!

About our warranty:

warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

Batteries and wear of parts due to normal use are not covered by our warranty.

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important.

We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can

perform up your satisfaction.
It is impossible to address issues if we do not know about them!

TopTruly Electronic  (HongKong)  Limited

(HK)Room 1003, 10/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong CHINA
(CN1)7/F, No.609 Building, Bagua 1st Road, Futian District, Shenzhen, China


Business Registration:

TopTruly Electronic  (HongKong)   Limited (Registered in Hongkong)

ShenZhen  TopTruly SQ TECH co.,ltd   (Registered in Mainland China)


E-MAIL: benny@toptruly.com skype(TM): toptruly WhatsApp:+852-5108-5606

yahoo:toptruly MSN: toptruly@hotmail.com

Facebook : https://www.facebook.com/wu.benny.18

Google talk : benny2049@gmail.com

MOBILE PHONE: +852-5108-5606

HK TEL: +852-3588 8733/2152 7399 Fax:+852-3588 8717


ShenZhen TopTruly SQ TECH Co.,ltd

Contact Us

Contact Us
  • Attn :

    benny wu

  • Ph/whatsApp :


  • Email :


  • Tel/Fax :

    00852-2152 7388

  • Fax :

    00852-3571 9160

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