Home FAQ


About original questions

A: Whether the phone and accessories are original or not ?

B: All the phones and accessories in our store is Original , thanks for your support .

About discount

A: Can I have discount for my order ?

B:Our profit is very limited due to the shipping cost , after-sell service and our high requirement about our products .

We can give you wholesale  price if you order more than 5 pieces .

We can give you discount for your next new order.

About unlock

A: Is the phone unlocked ?

B: All the phones in our store is unlocked .

About refurbished , appearance , condition .

A: Which phones are refurbished ?  Are there any scratches on the phones? Do they work well ?

B: We have described the phones whether it is refurbished or not , you can check in the details of the phone. And we will check the phone before we send it out , there won’t be any scratch on the phone and it will look like new .The phone will be in perfect condition .

About Whether works in the country or not

A: Does the phone work well in my country ?

B: All the phones in our store work in your country , my friend .

About Band

A:The Phone can work in our country?

B:All of our phone is unlocked, is order version:us/uk/eu/au standard, but please check if your local area network is compatible with   our phones, you can check this link: here to check the network Frequency for your country. please confirm with your network carriers or providers before you place the order.

if described write it is EU  version ,then its for EU  country .

About iOS updating

A: Can the iOS be updated to the latest one  ?

B: You can update the iOS system to the latest version .

About language setting

A: Can I set the phone in my language ?

B: You can leave message in your order for what language do you need for your phone , then we will set it for you before we send it out .

About sealed box

A: Is the box sealed ?

B: The box is not sealed for we need to take out the phone for testing before we send it out .You can leave message in your order if you need sealed box.

About sending free

A: Can you send me this phone free?

B: Thanks for your interesting in our products ,but we cannot send it out without your payment , ask for your understanding .

About different price at different time

A: Can I get partial refund if the phone becomes cheaper than what I paid before ?

B: I am sorry my friend but we cannot partial refund you for that situation . The price of the products depends on the whole market and that is out of our

control . Our cost also changes due to the whole market price changing . We can give you free gifts for your next new order . Thanks for your

understanding .

About phone storage

A: Why the storage of the phone is less than what I paid for ?

B: The phone system itself takes some storage of it , cache also takes storage , and that is why the storage you see may be less than what you paid for.

But please don’t worry,  the phone is absolutely what you paid for in our store .

About :

cell phone or consumer enectronic produces condition detail deference :

1 New:

A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
apple company iphone new had selaed and Special vent holes.
new apple produces has 1 years (365 days ) warranty from apple company.

2. New other (see details):

A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's ( TopTruly company ) listing for full details and description of any imperfections.
The manufacturer or factory TopTruly 1 years warranty .

3. Manufacturer refurbished :

An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's ( toptruly company ) listing for full details.
The manufacturer or factory TopTruly 1 years warranty .

4. Seller refurbished:

An item that has been restored to working order by the Toptruly seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's ( toptruly company ) listing for full details.
The Factory TopTruly 1 years warranty .

5. Used:

An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
may be 3 months warranty.

6. A class / B class / C class:
A class ,phone no any problem ,but appearance has defect .may be 3 months warranty ,
B .class,phone has any defect ,but can call in call out .no warranty ,
C class ,phone has any defect ,may be can not call in call out .no warranty .


TopTruly refurbishment process ensures that even used products are just as good as new, allowing you to continue using old systems that are not supported anymore. We test, clean, and inspect every product that comes into our warehouse before we send out it. Our Engineering design level step program starts at the careful selection of original factory (apply /samsung/LG/NOKIA/MOTOROLA/SONY/HUAWEI/XIAOMI/VIVO/...), and ends with the packaging process, where we use custom made crates and anti-static materials to protect products during shipping.


Our products have to pass various tests before they can go in stock. Our technicians use a variety of diagnostics tools to make sure every product is ready for use, and passes our high quality standards. We test every product upon arrival, and if a product is configured, it is tested again to make sure the configuration was successful, and the equipment works as intended.


Our technicians are ready to accommodate your wishes, and configure the products so they fit your existing setup. We are able to do anything between simply switching a host bus adapter and a full system build up. We have many years of experience with configurations, and we are ready to do our best to match your requirements. Do not hesitate to contact us if you have any special requests.


About our warranty:

warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

Batteries and wear of parts due to normal use are not covered by our warranty.

TopTruly Electronic  (HongKong)  Limited

(HK)Room 1003, 10/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong CHINA
(CN1)7/F, No.609 Building, Bagua 1st Road, Futian District, Shenzhen, China


Business Registration:

TopTruly Electronic  (HongKong)   Limited (Registered in Hongkong)

ShenZhen  TopTruly SQ TECH co.,ltd       (Registered in Mainland China)

service email:info@toptruly.com


E-MAIL: benny@toptruly.com skype(TM): toptruly WhatsApp:+852-5108-5606

yahoo:toptruly MSN: toptruly@hotmail.com

Facebook : https://www.facebook.com/wu.benny.18

Google talk : benny2049@gmail.com

MOBILE PHONE: +852-5108-5606

HK TEL: +852-3588 8733/2152 7399 Fax:+852-3588 8717


ShenZhen TopTruly SQ TECH Co.,ltd

Contact Us

Contact Us
  • Attn :

    benny wu

  • Ph/whatsApp :


  • Email :


  • Tel/Fax :

    00852-2152 7388

  • Fax :

    00852-3571 9160

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